Legal notice

1. Introduction

Welcome to Solaenique. By accessing or using www.solaenique.com, including associated webpages, products, features, services, or customer-account functions, you agree to be bound by these Legal Terms & Conditions together with our Privacy Policy, Terms of Service, Shipping Policy, Return & Refund Policy, and other policies published on our website.

If you do not agree with these Legal Terms & Conditions, you should stop using our website, products, and services.

2. Eligibility and Website Use

By accessing or using the Solaenique website, you confirm that you have the legal capacity to enter into a binding agreement under applicable law.

You agree to use the Solaenique website only for lawful purposes and in compliance with applicable local, national, European Union, and international laws.

You are responsible for ensuring that information you provide through the website is accurate, lawful, complete, and current.

3. Intellectual Property

Unless otherwise stated, all content available on the Solaenique website, including product descriptions, written text, graphics, product photographs, videos, logos, icons, banners, layouts, website design, software, branding, illustrations, and other materials, is owned by Solaenique or used with permission from its licensors.

Without prior written authorisation, you may not:

  • Copy or reproduce website content.

  • Republish or distribute website materials.

  • Modify or adapt our content.

  • Use product images or descriptions commercially.

  • Sell, licence, or commercially exploit website materials.

  • Remove ownership or legal notices.

  • Use Solaenique branding in a misleading or unauthorised manner.

  • Scrape or extract website content using automated tools.

4. Product Information and Availability

Solaenique makes reasonable efforts to ensure that product descriptions, photographs, sizing information, colours, pricing, fabric details, materials, measurements, availability, and other product information are accurate.

Actual colours and product appearance may vary slightly because of screen settings, lighting, photography, fabric characteristics, manufacturing variations, or production batches.

Product measurements are approximate unless otherwise stated.

Product availability may change without notice.

Where permitted by applicable law, Solaenique may correct errors, modify product information, change prices, limit quantities, discontinue products, or cancel orders affected by obvious pricing, stock, or technical errors.

5. Orders and Payments

By placing an order with Solaenique, you confirm that:

  • Information submitted during checkout is accurate and complete.

  • You are authorised to use the selected payment method.

  • Your billing and delivery information is correct.

  • Your purchase is lawful.

  • You have reviewed the product description, size, colour, quantity, price, and estimated delivery information.

  • You agree to pay the total amount shown at checkout.

Submitting an order does not automatically guarantee acceptance.

If an order is cancelled after payment has been collected, an appropriate refund will be issued to the original payment method.

Payments are processed through authorised third-party payment providers.

Solaenique does not directly store complete credit card or debit card information.

Unless otherwise stated, prices are shown in Euro (€) and include applicable VAT where required by law.

6. Accepted Payment Methods

Solaenique accepts major credit cards, debit cards, digital wallets, and other secure payment options made available during checkout.

Available payment methods may differ depending on country, region, device, currency, payment provider, or checkout availability.

Your bank, card issuer, or payment provider may apply additional verification procedures, exchange rates, or fees according to its own terms.

7. Shipping and Delivery

Information concerning order processing, shipping fees, estimated delivery times, destinations, tracking, customs procedures, and delivery conditions is provided in our Shipping Policy.

Estimated delivery periods are provided for guidance only and cannot be guaranteed.

Customers are responsible for providing complete and accurate delivery details.

8. Returns, Refunds, and EU Right of Withdrawal

Returns, refunds, cancellations, damaged products, and the voluntary 60-day satisfaction guarantee are governed by our Return & Refund Policy.

EU consumers may also have a statutory 14-day right of withdrawal, subject to applicable consumer protection laws and legally valid exceptions.

The voluntary 60-day commercial return guarantee does not remove, replace, reduce, or restrict mandatory legal rights.

9. Prohibited Activities

You agree not to:

  • Use the website for unlawful, fraudulent, abusive, deceptive, or unauthorised purposes.

  • Submit false or misleading information.

  • Attempt unauthorised access to Solaenique systems or accounts.

  • Upload viruses, malware, ransomware, malicious scripts, or harmful software.

  • Interfere with website security or operation.

  • Scrape or commercially exploit website content without permission.

  • Abuse discounts, promotions, payment systems, returns, refunds, or chargebacks.

  • Impersonate another person, business, organisation, or authority.

  • Collect another person's personal information without permission.

10. Third-Party Services

Solaenique may rely on independent third-party providers, including payment processors, banks, courier companies, shipping partners, hosting providers, ecommerce platforms, cloud services, analytics providers, customer support services, marketing tools, and technology partners.

These providers operate under their own legal terms, privacy policies, service conditions, and security procedures.

Solaenique does not control and is not responsible for third-party service interruptions, technical failures, delays, privacy practices, or events outside our reasonable control.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Solaenique will not be liable for indirect, incidental, consequential, exemplary, special, or punitive losses arising from the use of our website, products, services, or third-party tools where such liability may lawfully be excluded.

Nothing in these Legal Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

This includes mandatory consumer rights, liability relating to fraud or intentional misconduct, death or personal injury caused by negligence, and defective products where liability cannot legally be excluded.

12. Force Majeure

Solaenique will not be responsible for delays, interruptions, non-performance, or failures caused by circumstances beyond our reasonable control.

These may include natural disasters, floods, fires, severe weather, transportation interruptions, courier failures, internet outages, cyberattacks, government actions, customs restrictions, labour disputes, strikes, armed conflicts, civil unrest, power failures, public emergencies, or other force majeure events.

Nothing in this section limits mandatory consumer rights.

13. Privacy and Personal Information

Your use of the Solaenique website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, process, store, share, protect, and use personal information in connection with customer accounts, orders, payments, deliveries, marketing, and website activity.

14. Electronic Communications

By communicating with Solaenique electronically, creating an account, subscribing to updates, or placing an order, you agree to receive electronic communications from us.

These may include:

  • Order confirmations.

  • Payment confirmations.

  • Shipping confirmations.

  • Tracking updates.

  • Customer-support responses.

  • Return and refund updates.

  • Account-security messages.

  • Legal notices.

  • Marketing communications where permitted by law.

You may unsubscribe from promotional emails using the unsubscribe link provided.

15. Severability

If any provision of these Legal Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be interpreted and applied to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

16. Governing Law

These Legal Terms & Conditions are governed by and interpreted according to the laws of Italy.

This choice of law does not remove or restrict mandatory consumer protection rights that may apply under the laws of the customer's country of residence.

17. Changes to These Legal Terms

Solaenique may revise these Legal Terms & Conditions from time to time to reflect changes in legal requirements, business operations, website functionality, products, services, payment methods, or company policies.

The most recent version will be published on this page.

18. Contact Information

Store: Solaenique
Business Owner: Noemi Sanfilippo Scena
Address: Via Zaccaria, N. 12, Mineo (CT), Italy
Email: contact@solaenique.com
Phone: +39 3189666802

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.